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After my recent post about Logitech's NuLooq Navigator I was contacted by the Product Manager. Despite some initial telephone problems we finally managed to connect.

We spent quite some time talking about the reasons for Logitech's decision to stop development on ToolDial and some more esoteric concepts about interface design. I am both encouraged and glad that there are still some companies left that do care about what their users think. The fact that Logitech took the time to contact me about my concerns is proof that service isn't dead yet!

Anyway, it seems that they have received far more negative feedback about the ToolDial software that is reflected in the public arena. Comments as diverse as "I just forgot about it" to "circular menus are so old-school". This coupled with an unenthusiastic reception from software and hardware companies to co-develop functionality led to Logitech's decision. I told the Product Manager that they should make more of this public so it doesn't look like they abandoned users. He agreed it was a difficult decision and a dilemma.

However, ToolDial isn't necessarily dead forever. I still think that the concept of bringing tools and commands to where the cursor is remains brilliant and would really set this device apart. Logitech really wants to hear from all you NuLooq users! They are particularly interested in hearing from those of you who were lucky enough to work with ToolDial. What did you like? What didn't you like? What suggestions do you have?

From all NuLooq users in general, what do you think can improve the product? If another application like ToolDial were to resurface what would you like to see?

You can either post to the NuLooq forum on Logitech's site or you can email the Product Manager with your feedback.

After talking with Logitech I am convinced that this is a company that cares about what you think.